| Customer Interaction
Services: |
Datassured delivers customer contact solutions that create
a positive first impression, convert prospects into customers,
and grow and manage profitable customer relationships. At
Datassured we value each customer interaction. We are continuously
improving and perfecting all points of contact with our
customers to ensure complete customer satisfaction.
|
We believe
that our differentiated operating experience, experienced
personnel, world class training and people practices, and
utilizing advanced technology make us the ideal business partner
for your outsourced customer contact needs. |
| Customer Acquisition
Services |
Lead Generation & Prospecting
Lead qualification | Prospecting | Referral generation
| Trade show follow-up
|
Telemarketing
Product / service promotions | New product
introductions | Customer loyalty programs | Appointment setting |
Sales
Support
Mail follow-up | Subscription and membership renewal / sales
| Seminar booking |Maintenance agreements | After market sales
| Fund raising | Direct sales of products and services | Cross
selling & up selling |
Order
Fulfillment
Catalog order tracking and taking | Tele-shopping response
| Internet order processing | Inventory tracking | Literature
fulfillment | Order processing |
| Customer Care Services |
Customer
Service
Complaint handling | Inquiry handling | Personal information
update | Product upgradation / accessories | Complaint and
query resolution | Activation and change of services | Billing
and payment support | Warranty / replacement support | Account
queries and maintenance |
Web &
Email Support
Web chat & collaborative browsing | Web-enabled customer
care |
Account Management
Welcome calls | Client profile updating |
| Marketing &
Market Research Support |
Market Research
Marketing surveys | Marketing research | Political polling |
Customer service surveys |Employee satisfaction surveys | Consumer
response | Call-in polls |
Marketing
Support
Advertising campaign support | Advertising response tracking
| Print media response |
